Traditional brick-and-mortar retailers are going through tremendous stress today, brought about by the onset of disruptions. Will traditional brick-and-mortar companies still have a future? Will they be able to survive and thrive in the age of disruption?

Let Gary Ng, Head of IT for both Harvey Norman and Duty-Free Shops – a veteran with over 15 years of experience in the retail trade, share with you how future of retail and the concept of a converged retailer.

00:00:00 Intro
00:01:37 Changes in the Retail Scene in the Last 15 Years
00:04:10 Advantages of an Online Retailer
00:07:35 Advantages of the Analog/Brick-and-Mortar Store
00:18:58 Future of Retail/Converge Hybrid Retailers
00:32:05 Next Generation Tech in Retail
00:36:36 How do Humans Co-exist with Technologies
00:45:50 3 Skills that Leaders Need for the Digital Age
00:50:40 Leadership Branding and Communication Skills
00:57:11 Personal Story of Resilience and Growth
01:08:18 Outro

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